To become the most renowned commercial airline in Myanmar
To cater the demands of the industry by providing excellent customer service through safety, comfort, hospitality and enriching employees.
Under the guidance of Myanmar Investment Commission, Air Kanbawza, otherwise known as AIR KBZ, was established in June 2010. The purpose of this establishment is to help the fellow existing airlines cater the growing demands of air travel in Myanmar. Taking off her very first commercial flight on April 2nd 2011, to this date AIR KBZ has unveiled 15 destinations altogether.
Destinations during the initial phase include Yangon, Nyaung U, Mandalay, Heho, and Myeik. With the support of the valued customers and dedicated employees, as of today the airline has expanded its operation to Nay Pyi Taw, Kalay, Myitkyina, Lashio, Tachileik, Kyaing Tong, Dawei, Kaw Thaung, Thandwe and Sittwe. AIR KBZ aims to have more than 20 destinations in the near future, covering all the commercial centers of Myanmar.
Service Philosophy in AIR KBZ
AIR KBZ intends to interact actively with its customers to create superior value of service. It therefore focuses on both employees and customers by establishing a “Service-profit chain”.
- The initial step is to enhance “Internal service quality”.
- It will lead to “satisfied and productive employees”.
- It will produce “greater service value”.
- It will in turn lead to “satisfied and loyal customers”.
- Finally, it will create “healthy service profits and growth”.