Group Booking Procedures

Definition

A group, on Air KBZ, is a party of 10 or more passengers traveling together over one or more segments.

Group Name

A Group name is a unique name assigned to each group for the purpose of establishing the identity of passengers traveling together. The name must be recorded as received and must not be modified unless authorized by Reservation Control.

When individual passenger names are available, booking office shall immediately enter all the names. When only some names are available, enter the available names. The remaining names shall be advised as soon as possible before the time limit expires which may be set by Reservation Control.  If names are not available on expiry of the time limit, the seats might be released.

The confirmation of group depends on the forecast for the particular flights, fare level and availability of seats.

Group Fare

When making a reservation request for a group, the booking office shall advise the fare basis and ticketing code in order to facilitate the evaluation of the acceptance of the business by the management.

Group Deposit and Time Limits

On certain flights due to the size of group and to prevent any loss of space, Air KBZ requires a      non-refundable deposit of 25% of the total fare payable in order to hold the group space. The details are shown below:

Cancellation Charges

1. If the confirmed booking is cancelled, the deposit will not be refunded.
2. No cancellation fees will be charged for up to 20% reduction of the confirmed seats.
3. For the reduction of more than 20% of the confirmed seats, the penalty of 10% of the payable fare per head will be charged.
4. 25% of the payable fare will be charged as penalty for cancellation within 15 days prior to flight departure.
5. If cancellation is made after tickets issued, the refund will be made after deducting 50% of the ticket value as penalty and administrative charge of USD 5 per ticket.